Terms & Conditions

Built To Scale LLC

Effective Date: September 1, 2025

Welcome to Built To Scale LLC (“Company,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your use of our websites, landing pages, CRM platform, buildout services, and related offerings (collectively, the “Services”).

By accessing or using any of our websites or Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Information We Collect

1.1 Visitors

These Terms apply to anyone accessing or browsing any Built To Scale LLC website or landing page.

1.2 Leads

These Terms apply to anyone accessing or browsing any Built To Scale LLC website or landing page.

1.3 Customers

These Terms further apply to paying subscribers of Built To Scale CRM, BuildOut packages, or add-on services.

1.4 Acknowledgment

By using our websites or Services in any capacity, you acknowledge these Terms.

2. Website Use & Cookies

2.1 Cookies

We use cookies and similar technologies to enhance functionality and user experience. By using our websites, you consent to their use in line with our Privacy Policy.

2.2 Permitted Use

You may access our websites for lawful purposes only. You may not:

Republish or redistribute website content without permission.
Copy, sell, or exploit any material for commercial purposes.
Interfere with site security or performance.

3. Accounts & Security

3.1 Account Creation

Customers must provide accurate business information during CRM setup.

3.2 Login Credentials

You are responsible for maintaining the confidentiality of your login details.

3.3 Non-Customer Interactions

Leads submitting forms or booking calls must provide accurate contact information. Misrepresentation or abuse (spam, false details) is prohibited.

4. Payments & Billing (Customers Only)

4.1 Subscriptions

Subscriptions are billed monthly unless otherwise agreed.

4.2 Payments

Payments are processed through third-party providers (e.g., Stripe).

4.3 Refund Policy

All sales are final. We do not provide prorated refunds for partial months.

4.4 Price Changes

We may change pricing with reasonable notice prior to the next billing cycle.

5. Intellectual Property

5.1 Property

All content, automations, dashboards, templates, and documentation are the property of Built To Scale LLC.

5.2 Viewing & Downloading

Visitors may view or download content for personal, non-commercial use only.

5.3 License

Customers are granted a limited, non-transferable license to use CRM deliverables for their internal business purposes.

5.4 Reselling

You may not copy, resell, or sublicense our Services without written consent.

6. Hyperlinking Policy

6.1 External Organizations

Certain organizations (e.g., government agencies, search engines, news outlets) may link to our website without prior approval.

6.2 Permission

Other organizations must request permission by contacting [email protected]

6.3 Link Removal

We reserve the right to request removal of any link to our site.

7. Prohibited Uses

You may not:

Frame our webpages (iFrames) without prior approval.
Use our logos or branding without a license agreement.
Post or transmit unlawful, defamatory, obscene, or infringing content.
Attempt to gain unauthorized access to our websites, servers, or CRM.

8. Service Availability & Support

8.1 Uptime Status

While we strive for uptime, we do not guarantee uninterrupted availability of websites, landing pages, or CRM access.

8.2 Support Hours

Support hours are allocated according to your subscription plan.

8.3 Third-Party Service Outages

We are not responsible for outages caused by third-party providers such as GoHighLevel, Twilio, Cloudflare, Modal, or Stripe.

9. User Content (Comments, Forms, Submissions)

9.1 Visitor Submission

Visitors may have opportunities to submit content (e.g., comments, reviews, testimonials, form entries).

9.2 Submission Responsibility

You are solely responsible for your submissions and warrant that they:

Do not infringe third-party rights.
Are not defamatory, unlawful, or offensive.

9.3 Submission Terms

By submitting content, you grant Built To Scale LLC a non-exclusive license to use, reproduce, and display it in any format.

10. Limitation of Liability

10.1 Damages Liability

To the fullest extent permitted by law, Built To Scale LLC is not liable for indirect, incidental, or consequential damages arising from your use of our websites or Services.

10.2 Liability Extent

Our total liability shall not exceed the amount you paid to us in the 30 days preceding any claim.

10.3 Guaranteed Results

We do not guarantee specific business results from use of the Services.

11. Indemnification

You agree to indemnify and hold harmless Built To Scale LLC from claims, damages, or expenses resulting from your misuse of the websites or Services, violation of these Terms, or infringement of third-party rights.

12. Reservation of Rights

We reserve the right to update these Terms at any time. Changes take effect upon posting. Continued use of our websites or Services after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of Ohio, USA. Any disputes shall be resolved in the state or federal courts located in Ohio.

14. Contact

For questions about this Privacy Policy or data practices, contact us at [email protected] or visit our Contact Page.

Want to keep it simple?

Either book a time or view the example site. Those are the two best places to start if you want to see how Built To Scale may be able to help your business.

View an Example

We help service-based and home-service businesses scale by building the systems, automations, processes, and tools that eliminate chaos and create predictable growth.